Helpdesk Automation (PowerShell)
PowerShell diagnostics script for system information, processes, services, disk usage, and troubleshooting checks. Includes screenshots and documented helpdesk scenarios.
View Repo →About
Tier-1 IT Support experience supporting Windows endpoints in secure environments. Focused on remote entry-level roles in Technical Support, Help Desk, and Service Desk. Projects below include proof screenshots and step-by-step troubleshooting documentation.
Featured Projects
Microsoft 365 / Entra Helpdesk Lab
User creation, password reset, and account sign-in blocking using Microsoft 365 Admin Center. Includes admin workflow screenshots.
View Repo →ServiceNow Incident Workflow Lab
Incident creation, work notes, and resolution workflow demonstrating ticket lifecycle and documentation practices.
View Repo →Linux Support Lab
Basic Linux troubleshooting including system information, disk usage, process checks, and network diagnostics with screenshots.
View Repo →Tier-1 Helpdesk Incident Response Lab
Realistic Windows helpdesk troubleshooting scenarios including DNS failures, Windows service outages, high CPU usage, and low disk space incidents. Each case documents investigation steps, root cause analysis, and resolution with supporting screenshots.
View Repo →Certifications / Education
- CompTIA Security+ (In Progress)
- B.S. Cybersecurity & Information Assurance — WGU (Start: Mar 2026)
- DoD Secret Clearance
Contact
- Email: julien.durel@protonmail.com
- Phone: (856) 651-9697
- GitHub: github.com/Julentry